Shipping Policy
We offer free standard shipping with no minimum purchase required to eligible addresses within the contiguous United States. Dietary supplements are not currently available for shipment to Alaska or Hawaii. Shipping availability for other products and destinations may vary.
Orders are typically processed within 1–2 business days. Once shipped, most domestic orders are delivered within 2–7 business days, depending on the product, destination, carrier, and fulfillment partner. Business days do not include weekends or holidays.
Orders are shipped using trusted carriers, including USPS, UPS, and FedEx. Tracking information is provided for physical product orders whenever available. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking details.
Because some products are fulfilled by different partners, items purchased in the same order may occasionally arrive in separate packages.
While we work hard to ensure timely delivery, carrier delays may occur outside our control. If we become aware that your order cannot be shipped within the expected timeframe, we will contact you with updated information and available options.
Order Changes and Cancellations
Please contact us immediately if you need to change or cancel an order. We cannot guarantee that an order can be changed or cancelled once it has been submitted for processing or fulfillment. If an order has already been prepared or shipped, the applicable return policy will apply.
Address Accuracy and Unclaimed Packages
Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned because the address provided was incorrect or incomplete, or because the package was unclaimed, the customer may be responsible for the cost of reshipping the order.
Please contact us as soon as possible if you notice an error in your shipping information. Address changes cannot be guaranteed once an order has entered processing.
Returns & Refunds
At Tenacity Fitness, your satisfaction is important to us. Return eligibility varies depending on the type of product purchased.
Dietary Supplements
For health and safety reasons, dietary supplements are non-returnable and all supplement sales are final. Supplements cannot be returned or exchanged because of a change of mind, including unopened products.
If your supplement arrives damaged, defective, or incorrect, please follow the instructions under Damaged, Defective, or Incorrect Orders below.
Fitness Accessories and Non-Consumable Wellness Products
Eligible fitness accessories, non-consumable wellness products, and other physical merchandise may be returned within 14 days of delivery, provided the item is:
- Unused
- In its original packaging
- In the same condition in which it was received
Please contact us before returning an item to request return authorization and instructions. Do not send a product back to the address shown on the original package unless we specifically instruct you to do so.
Customers are responsible for return shipping costs unless the product arrived damaged, defective, or incorrect. We recommend using a trackable shipping service, as Tenacity Fitness cannot be responsible for unauthorized returns or returns lost in transit.
Eligible refunds will be issued to the original payment method after the returned product has been received and inspected. Original shipping charges, where applicable, are non-refundable.
Certain personal-care, hygiene, or health-related products may also be non-returnable for health and safety reasons. When applicable, this will be stated on the individual product page.
Digital Products
Due to the immediate nature of digital products and downloads, all digital product sales are final once access to the product has been provided. Digital products cannot be returned, exchanged, or refunded unless required by law.
If you experience technical difficulties accessing your purchase, please contact us and we will be happy to help.
Damaged, Defective, or Incorrect Orders
If a physical product arrives damaged or defective, or you receive the wrong item, please contact us within 30 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product
- Clear photographs of the packaging and shipping label
Please retain the product and all original packaging until your claim has been resolved. Once the claim has been reviewed and approved, we will provide an appropriate replacement or refund at no additional cost.
Lost Packages
If your tracking information shows an unusual delay or you believe your package has been lost in transit, please contact us within 30 days of the estimated delivery date. We will investigate the shipment with the fulfillment partner or shipping carrier and determine the appropriate resolution.
Questions?
If you have any questions about your order, shipping, returns, or refunds, please contact us through our Contact page and we will be happy to assist.