Shipping Policy
We offer free shipping with no minimum purchase required on eligible physical products within the United States. Shipping availability and delivery times vary depending on the product, destination and fulfillment partner.
Dietary supplements are not currently available for shipment to Alaska or Hawaii. Body-Solid fitness equipment includes free shipping within the contiguous United States and excludes Alaska and Hawaii.
Estimated Delivery Times
Delivery times vary by product:
- Dietary supplements: typically delivered within 3-9 business days.
- Superun fitness equipment: typically delivered within approximately 3–7 business days.
- Body-Solid products shipped by FedEx: typically delivered within approximately 3–8 business days.
- Larger Body-Solid products shipped by freight/LTL: typically delivered within approximately 7–12 business days.
These estimates include normal order processing and transit time. Business days do not include weekends or holidays.
Orders may be shipped using USPS, UPS, FedEx, freight carriers or other trusted delivery services depending on the product. Tracking information will be provided.
Because some products are fulfilled by different partners, items purchased in the same order may occasionally arrive in separate shipments.
While we work hard to ensure timely delivery, carrier or freight delays may occasionally occur outside our control. If we become aware that your order cannot be shipped within the expected timeframe, we will contact you with updated information and available options.
Order Changes and Cancellations
Please contact us immediately if you need to change or cancel an order. We cannot guarantee that an order can be changed or cancelled once it has been submitted for processing or fulfillment.
If an order has already been prepared for shipment or shipped, the applicable return policy will apply.
Address Accuracy and Unclaimed Packages
Customers are responsible for providing a complete and accurate shipping address at checkout. If an order is returned because the address provided was incorrect or incomplete, or because the shipment was unclaimed, the customer may be responsible for any additional shipping or reshipping costs.
Please contact us as soon as possible if you notice an error in your shipping information. Address changes cannot be guaranteed once an order has entered processing.
Returns & Refunds
At Tenacity Fitness, your satisfaction is important to us. Return eligibility varies depending on the type of product purchased.
Dietary Supplements
For health and safety reasons, dietary supplements are non-returnable and all supplement sales are final. Supplements cannot be returned or exchanged because of a change of mind, including unopened products.
If your supplement arrives damaged, defective, or incorrect, please follow the instructions under Damaged, Defective, or Incorrect Orders below.
Fitness Equipment, Accessories and Non-Consumable Wellness Products
Eligible fitness equipment, fitness accessories, non-consumable wellness products and other qualifying physical merchandise may be returned within 30 days of delivery.
To qualify for a return, products must be:
- In new or like-new condition
- Complete with all original parts, components and accessories
- Returned in the original packaging whenever required
- Free from damage caused after delivery
Please contact Tenacity Fitness before returning any product to request return authorization and return instructions.
Do not send a product back to the address shown on the original shipment unless we specifically instruct you to do so. Some products are fulfilled directly by our distribution partners and must be returned to a designated return location.
Digital Products
Due to the immediate nature of digital products and downloads, all digital product sales are final once access to the product has been provided. Digital products cannot be returned, exchanged, or refunded unless required by law.
If you experience technical difficulties accessing your purchase, please contact us and we will be happy to help.
Return Shipping
For ordinary returns, including change-of-mind returns, the customer is responsible for return shipping costs. Because fitness equipment can be large or heavy, return shipping charges may be significant. We recommend reviewing product dimensions, specifications and suitability carefully before ordering.
If an item arrived damaged, defective or incorrect, approved return or replacement shipping will be handled at no additional cost to the customer.
We strongly recommend using a trackable shipping service for customer-arranged returns. Tenacity Fitness cannot be responsible for unauthorized returns or packages lost during return transit.
Restocking Fees
We do not charge a standard restocking fee for eligible returns.
Products must be returned in new or like-new condition and, where applicable, in their original packaging with all parts, components and accessories. Products returned damaged, incomplete, missing components or in a condition that reduces their value may receive a reduced refund where permitted.
Exchanges
We do not offer direct exchanges. If you wish to purchase a different product, size or model, please return the eligible original product in accordance with this policy and place a new order.
Refunds
Once an authorized return has been received and inspected, we will notify you regarding the status of your refund. Approved refunds will be issued to the original payment method.
Refunds are typically processed within 5–10 business days after the returned item has been received and inspected. Your bank or card issuer may require additional time before the refund appears in your account.
Original shipping charges, where applicable, are non-refundable unless the product arrived damaged, defective or incorrect.
Dietary supplements are non-returnable, as stated above. Certain personal-care, hygiene or health-related products may also be non-returnable for health and safety reasons where indicated on the individual product page.
Damaged, Defective, or Incorrect Orders
If a physical product arrives damaged or defective, or you receive the wrong item, please contact us within 30 days of delivery.
Please include:
- Your order number
- A brief description of the issue
- Clear photographs of the product
- Clear photographs of the packaging and shipping label
Please retain the product and all original packaging until your claim has been resolved. Once the claim has been reviewed and approved, we will provide an appropriate replacement or refund at no additional cost to you.
Lost Packages
If your tracking information shows an unusual delay or you believe your package has been lost in transit, please contact us within 30 days of the estimated delivery date. We will investigate the shipment with the fulfillment partner or shipping carrier and determine the appropriate resolution.
Questions?
If you have any questions about your order, shipping, returns, or refunds, please contact us through our Contact page and we will be happy to assist.